YOUR INFORMATION
Privacy Policy
How Cricket Mind collects, uses and protects your personal information.
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WHO WE ARE
Who controls your information.
Cricket Mind Online is a trading name of Nathan Wood Consulting Ltd.
Nathan Wood Consulting Ltd is the data controller for the personal information covered by this Privacy Policy. This means we are responsible for deciding how and why your personal information is used.
If you have any questions about this policy or how we use your information, contact us at info@cricketmind.online .
INFORMATION WE COLLECT
The information we may hold about you.
The information we collect depends on how you interact with Cricket Mind.
It may include:
- Your name.
- Email address.
- Telephone number.
- Country or location information.
- Player name and age.
- Parent or guardian details where relevant.
- Information you provide through enquiries, questionnaires or booking forms.
- Details relating to your coaching goals, challenges and performance.
- Appointment and scheduling information.
- Records of coaching sessions and remaining sessions.
- Payment and transaction information.
- Marketing preferences.
- Website usage information such as pages visited, device information and analytics data.
Our coaching notes are intended to record information relevant to a player’s performance and coaching. We do not routinely collect medical, diagnostic or health records as part of our mental performance coaching service.
HOW WE COLLECT IT
How we receive your information.
We may collect personal information when you:
- Contact Cricket Mind.
- Complete a form on our website.
- Book or purchase a coaching service.
- Schedule an appointment.
- Take part in a coaching session.
- Subscribe to our newsletter or other marketing.
- Use or browse our website.
- Communicate with one of our coaches or members of the Cricket Mind team.
Where a parent or guardian books coaching for a junior player, information may be provided to us by the parent or guardian on the player’s behalf.
HOW WE USE IT
Why we use your information.
We use personal information to:
- Respond to enquiries.
- Provide mental performance coaching.
- Arrange and manage appointments.
- Process bookings and payments.
- Keep appropriate client and coaching records.
- Communicate with players and parents or guardians.
- Match or guide clients towards an appropriate coach.
- Manage cancellations and rearrangements.
- Provide customer support.
- Operate and improve our website and services.
- Understand how people use our website.
- Personalise parts of the website, including relevant pricing and currency.
- Send newsletters and marketing where you have chosen to receive them.
- Maintain appropriate business, accounting and administrative records.
- Protect our website, clients and business from misuse or security risks.
LAWFUL BASES
The legal reasons we rely on.
We only use personal information where we have an appropriate lawful basis for doing so.
Contract — where using your information is necessary to provide a service you have purchased, arrange a booking, respond to steps you have asked us to take before purchasing, or otherwise fulfil our agreement with you.
Consent — for certain optional activities, such as marketing communications or non-essential cookies where consent is required. You can withdraw consent at any time where we rely on it.
Legitimate interests — where we have a genuine business reason for using information and that use is proportionate and does not override your rights and interests.
Legal obligation — where we need to retain or use information to meet legal, tax, accounting or regulatory requirements.
JUNIOR PLAYERS
Information relating to children and young people.
Cricket Mind works with junior as well as adult cricketers, so we may process personal information relating to children and young people.
A parent or guardian may book coaching on behalf of a junior player and provide information required to arrange and deliver the service.
The level of parent or guardian involvement in coaching can vary depending on factors such as the player’s age and what the player and parent feel is most appropriate. For example, a parent may sometimes be involved in the first session, with later sessions taking place directly with the player.
We aim to handle information relating to junior players carefully, transparently and in a way that is appropriate to their age and circumstances.
COACHING RECORDS
How we manage client and coaching records.
We keep appropriate records to help us manage and deliver our coaching services.
These may include:
- Basic client details.
- Coach allocation.
- Appointments and session history.
- Sessions remaining.
- Performance goals or challenges discussed.
- Practical strategies or actions agreed during coaching.
- Administrative notes relevant to the coaching relationship.
Access to these records is limited to people who reasonably need the information to provide or administer the service.
We do not use coaching records for advertising or sell them to third parties.
PAYMENTS & BOOKINGS
How bookings and appointments are handled.
Payments are processed using Stripe.
When you make a payment, some information is provided directly to Stripe to process the transaction. Cricket Mind does not need to store your complete payment-card details itself.
Appointments are primarily scheduled through Calendly. Information needed to arrange your appointment may therefore be processed through Calendly.
Depending on your coach and the session, online coaching may be delivered using services such as Zoom, Google Meet or Microsoft Teams.
These providers process information in accordance with their own privacy terms and security arrangements.
WEBSITE FORMS
Information you submit through the website.
We use WPForms to collect information submitted through forms on the Cricket Mind website.
Information you submit may be stored within our WordPress website and used for purposes such as responding to enquiries, processing bookings, managing client records and providing coaching services.
Please do not include unnecessary sensitive personal information in an enquiry or form submission.
LOCATION & PRICING
How we personalise parts of the website.
Cricket Mind serves players internationally.
Our website may use information about your approximate country or location to personalise parts of the website, including showing relevant prices and currencies.
This does not require us to know your precise street address or physical location.
Where cookies or similar technologies are involved in this functionality, they are handled in accordance with our cookie settings and applicable requirements.
MARKETING
Newsletters and email communication.
We use MailerLite to manage newsletters and email marketing.
We will only send marketing communications where we have an appropriate lawful basis to do so.
Where you have subscribed or otherwise consented to receive marketing, you can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.
Unsubscribing from marketing will not prevent us from sending service-related communications that are necessary to manage a booking or coaching relationship.
INTERNATIONAL TRANSFERS
When information may be processed outside the UK.
Some of the technology providers we use operate internationally or may process personal information outside the UK.
Where personal information is transferred internationally, we expect relevant providers to use appropriate legal safeguards for those transfers where required.
DATA RETENTION
How long we keep your information.
We do not keep personal information for longer than we reasonably need it.
Our general retention approach is:
- Enquiries and contact-form information: normally up to 2 years after the last meaningful contact.
- Client and coaching records: normally up to 6 years after the end of the client relationship.
- Booking, payment and accounting records: normally up to 6 years, or longer where required by law.
- Marketing information: until you unsubscribe or we determine that the information is no longer required.
- Analytics information: according to the retention settings applied within our analytics services.
- Cookie preferences and consent records: retained for as long as reasonably required to manage or demonstrate those preferences.
We may retain information for longer where there is a legal requirement, an unresolved dispute or another legitimate reason to do so.
SECURITY
How we protect your information.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.
These measures include restricting access to information to people who reasonably need it and using reputable technology and service providers to support our website and coaching operations.
No online service can guarantee absolute security, but we regularly consider the information we hold and the way it is protected.
YOUR RIGHTS
Your data-protection rights.
Depending on the circumstances, UK data-protection law may give you rights including:
- The right to be informed about how your information is used.
- The right to access personal information we hold about you.
- The right to ask us to correct inaccurate or incomplete information.
- The right to ask us to erase information in certain circumstances.
- The right to restrict how information is used in certain circumstances.
- The right to object to certain processing.
- The right to data portability in certain circumstances.
- The right to withdraw consent where we rely on consent.
These rights are not absolute and may depend on the circumstances and the lawful basis on which information is being processed.
If you wish to exercise a data-protection right, contact info@cricketmind.online .
We may need to take reasonable steps to verify your identity before responding to a request.
COMPLAINTS
If you have a concern.
If you have concerns about how Cricket Mind has handled your personal information, please contact us first and we will try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
POLICY CHANGES
Changes to this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we use personal information.
The latest version will always be published on this page.
CONTACT US
Questions about your information?
For questions about this Privacy Policy, how Cricket Mind uses your personal information, or your data-protection rights, contact Nathan Wood Consulting Ltd, trading as Cricket Mind Online at info@cricketmind.online .